Driving Business Continuity with Scalable Test Automation

Our team reinforced business-critical workflows by implementing scalable test automation with mabl. Amid simultaneous, major updates to back-office systems, the initiative expanded automated test coverage by 400%, reduced manual testing effort, and helped foster a culture of agility and responsiveness to change.

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It feels like we’re all one team. This is so much better than other consulting engagements I’ve managed!
Software Quality Manager

Meet Our Client

Our client operates sprawling properties and facilities that serve as cultural landmarks, featuring museums, performance venues, and extensive public-facing services. With numerous employees coordinating intricate, sensitive operations daily, their business depends heavily on reliable, responsive, and accurate internal applications to support both their staff and the public.

Founded in 1906.
Headquartered in California.
Operates six large-scale properties and four business centers.
Thousands of staff and devices reliant on business-critical systems.

Understanding Challenges

Our client found themselves navigating a highly complex operational landscape as a result of extensive system migrations and software updates.

Simultaneous changes across multiple platforms introduced a heightened risk of disruptions to critical operations, putting essential services under pressure. At the same time, their limited internal testing capacity made comprehensive manual testing impractical, leaving gaps at a moment when stability was vital.

To complicate matters further, their existing investment in mabl, a low-code automation tool, was not being leveraged to its full extent, constraining potential efficiency gains just when speed and scale were most needed.

Illustration of a person at a laptop placing a chess piece on the screen and holding a connected-nodes icon, representing strategy and thoughtful decision-making.

Solutions and Activities

We brought our expertise in quality engineering and our experience as mabl practitioners to support our client’s testing transformation from day one.

We began by quickly assessing their existing testing processes and identifying priority areas to establish immediate automation coverage.

From there, we implemented a targeted automation strategy, starting with high-impact applications used by public-facing staff. We built and expanded reliable automated test coverage using mabl, integrating it into their development lifecycle to detect issues early and often.

Ultimately, adaptability was key throughout the engagement, as we dynamically adjusted testing priorities in response to their shifting project needs and evolving business demands.

Results and Achievements

Through our collaboration, we successfully navigated a complex period of digital transformation, achieving significant outcomes:

Expanded automated coverage by 400%.
Reduced manual testing time and resource strain by 65 hours per cycle, allowing internal staff to focus on other critical operational areas.
Increased confidence in software deployments, enabling smoother transitions between key platforms
Accelerated adoption and deeper utilization of mabl across their technology teams, embedding automated testing as a reliable, routine practice.
Contributed to a growing culture of quality across our client’s teams and leadership.
Improved responsiveness to change, supporting the organization's ability to manage simultaneous and shifting projects effectively.

This partnership exemplifies how strategic test automation, combined with skilled professional services, can substantially mitigate operational risk and support organizational agility during complex technology initiatives.