42% Fewer Errors in Production During Release Cycles

Meet Our Client¶

Our client is a leading technology partner focused on transforming customer experience (CX). They develop in-house solutions powered by GenAI, helping businesses build connections with their customers and teams. Their flagship product serves as a core platform for agents and supervisors, handling communications across various channels.

Understanding Challenges¶

By May 2025, our client faced significant operational challenges within their main project. They were experiencing a high volume of errors in production in their flagship product, especially in key communication channels, which negatively impacted user experience.

The testing process was largely manual, lacking sufficient automated tests, and collaboration between development and testing teams was inefficient, leading to slow error identification and delayed releases.

Their key objectives were clear: reduce production errors, enhance the quality of the system, and improve operational efficiency. They needed a structured approach to testing that would increase test coverage, optimize regression cycles, and improve the overall reliability. That’s why they partnered with Abstracta.

Solutions and Activities¶

To address our client’s challenges, we implemented a tailored consultancy approach focused on optimizing both processes and team collaboration. We faced key obstacles, which we effectively overcame with strategic actions and a clear focus on high-priority areas.

• Integrated Testing into Early Development Stages: Given the limitation of only two full sprints, we prioritized embedding the testing team directly into development squads from the beginning. This proactive approach allowed the testing team to be involved in the early stages of product development, helping identify issues sooner and collaborate more effectively with developers.
• Optimized Testing Tools and Metrics: With the pressure of a critical business period, we focused on tools and metrics that could deliver immediate value. We introduced Jira dashboards to improve tracking across teams, allowing our client to monitor progress and identify bottlenecks in real-time. We utilized AIOtest to automate testing processes, enabling quicker validation of critical features.
• Addressing Sprint Constraints: The two-sprint limitation reduced the capacity for deep iteration. To overcome this, we prioritized high-impact areas, such as automating critical tests and increasing functional test coverage. Our strategic focus on these areas allowed us to make meaningful improvements despite the time constraints, helping the company to maximize the value from the available sprints.
• Improved Test Coverage and Regression Testing: Recognizing the need for thorough validation, we worked closely with the testing team to improve test coverage. We also optimized regression testing by introducing efficient planning techniques and focusing on critical paths, reducing test cycle times.
• Team Empowerment During Critical Business Periods: We adapted our approach to address our client’s immediate needs. We focused on practical, actionable solutions that the team could easily integrate, even under pressure. Through mentoring and guidance, we helped empower their testing team with the necessary skills and techniques for ongoing improvement, enabling them to continue refining their processes after the consultancy ended.
• Training and Knowledge Transfer: We provided continuous training to the testing team, enhancing their expertise in test design, automated testing, and collaboration practices. By focusing on knowledge transfer, we not only optimized current testing efforts but also helped the team carry forward these best practices independently, fostering a culture of continuous improvement.

Results and Achievements¶

Our collaboration produced measurable improvements that directly impacted the reliability of their system and the efficiency of their operations:

• Reduced production and internal environment errors by 42% per release cycle, resulting in greater system stability and fewer issues impacting end users.

• Increased functional test coverage to 82%, boosting comprehensive validation of key functionalities and improving system reliability.

• Supported cross-team efforts that led to 29% automation coverage, optimizing the testing process for critical system features.

• Enhanced collaboration between development and testing teams, reducing error resolution times and improving overall team efficiency.

• Improved test management with Jira dashboards, providing greater visibility and allowing for quicker identification of bottlenecks and risks.

These achievements led to our client being able to release more reliable versions of its product, improving user satisfaction and the operational effectiveness of the platform. The increased automation and improved coverage allowed the company to release faster with greater confidence in the product’s stability.